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Shipping and returns
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Shipping and returns HEADING_TITLE

Our shipping rates are as Express post or Parcel Post within Australia and Surface to international locations. The average medal is 45gms, insignias 100gms)
up to 5oo grams = $10.50, 500grams to 3kgs = $14.50, 3kgs to 5kgs = $20.00

All orders are usually shipped within 3 - 5 working days. If you have not received an order within 10 days (Aust. only), please notify us by email at: bmd@buymedalsdirect.com

Refund and Returns

Your satisfaction is our first priority at MEDALS DIRECT. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. Postage excluded.

Returns Process

To return an item, please send it to:

And also include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.